Terms and Conditions

Our Contact Details:

EYE ENVY UK

HAWTHORNS

RECTORY ROAD

STEPPINGLEY

BEDFORDSHIRE

MK45 5AT

Tel: 01525 717542

Email: eyeenvy@purrsonaltouch.co.uk

MAKING A PURCHASE. Making a purchase is very easy. Browse our on-line store, and add any items you wish to purchase into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details we need to be able to complete your order.

We accept the following methods of payment:

PAYPAL - MASTERCARD - VISA - MAESTRO - SWITCH - SOLO - VISA DEBIT

Email acknowledgement will be made to confirm receipt of your order. This does not indicate that a contract exists between us. We will indicate acceptance of your order, and a contract between us, when we take payment from the card you have chosen. You will be issued with an invoice, together with payment receipt, when we send out your order.

We have included the above term to protect us from any error made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the event of any price error or price difference to that shown on the website, we will contact you first to ensure that the revised price is acceptable to you, and that you wish to proceed with the purchase, before taking payment from you.

SHIPPING AND HANDLING. Shipping is within the UK only. All shipping is free of charge, unless otherwise stated.

Please note that ALL parcels are sent on a signed for service, unless we receive alternative instructions from you (the customer) at the time of placing the order (eg. Leave on Premises; Leave with a Neighbour). Any parcels sent with alternative instructions, and not on a signed for service, are left entirely at the customer's own risk.

DELIVERY SCHEDULE. All orders are normally despatched within 24hrs of receipt of the order (Monday to Thursday). Orders received from Friday to Sunday will be despatched on the following Monday.

BACK ORDERS. If an item you wish to purchase is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you do not wish to wait for the back order.

CREDIT / DEBIT CARD SECURITY. All credit/debit card numbers are encrypted in the software when an order is placed on our website.The details are not held in clear text on any website.

GUARANTEE. We recognise and acknowledge all guarantees supplied by manufacturers of products on our website. If you wish to return goods, please do so within 7 days of the date of purchase, and attach all product packaging with the return. Please also state the reason for the return. Shipping and handling charges are not refundable. These terms do not affect your statutory rights.

PLEASE NOTE: EYE ENVY LIQUID IS NOT RETURNABLE.

Our returns address is:

EYE ENVY UK

HAWTHORNS

RECTORY ROAD

STEPPINGLEY

BEDFORDSHIRE

MK45 5AT

The use of our site and any contracts formed are governed by English law. Overseas orders will not be accepted.

We shall not be responsible to you whether in contract, tort (including negligence0 or otherwise for incidental, idirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of bsiness, third party claims, pure economic loss arising out of, or in connection of, the performance or non-performance of our obligations under these terms and conditions, including such damage as may be reasonably forseeable at the date you order the goods.

We are the operators of this website, and the contents of it are either our property or are used under licence from our suppliers. We are the owners of the compilation of information in this website. Our rights, and those of our suppliers, are protected by UK, European and International intellectual property laws. These include the protection of copyrights, trademarks and database rights.

PRIVACY POLICY. We do not disclose any of your deatils, or allow the details to be used, by any third party.

We reserve the right to change these terms and conditions from time to time. Please access our website to view any changes.

Serious About Dog and Cat Tear Stains

Your Basket